Created by millennials.
We’re Jude and Nicola, the founders of Tech Relief. We’re based in London and used to get a lot of calls from our parents and their friends, asking us how on Earth they make their bloomin’ computer do what they want. They just couldn’t find the computer help they wanted online.
We helped them with all sorts from understanding how to log in to locked accounts, sharing photos on Facebook or Whatsapp, or just trying to zoom out after accidentally making everything on the screen too big!
We realised that while the world has become more digital, the support for people to understand and interact with it hasn’t kept up.
And so, we created Tech Relief – a tech support helpline that is patient, clear and friendly-enough for our mums, dads, friends and you!
- We put empathy at the core of everything we do – we have all been in those stressful tech situations!
- We want all our customers to go away feeling empowered. We pass our expertise onto you so that you can make your tech work for you again.
- There’s no shame in not knowing. Whether it’s tech skills or keeping customers happy, we are learning with you and endeavour to create the environment to support you with that.
The Tech Relief Story
During the spring of 2020, like so many others, our friends and family connected online in ways they never had before. Whether it was playing bridge online, video calling friends or launching new Facebook pages, computers became an even bigger part of our lives.
With all this change happening online, we noticed that for many, technology was a burden, whereas it should empower us. Some people can dart their way around the internet, whilst most get lost following computer help tutorials.
Our research has told us that often people feel too stupid or embarrassed to ask for help, thinking that the gap in their knowledge must be a reflection on them.
At Tech Relief we understand that being confident with computers is just like being confident in Mandarin or Swahili – if you didn’t grow up speaking the language, then you might need someone to teach you how!
Tech Relief was created to help you feel good about your computer, by supporting you to feel in control of it. We’re here to show you how to do whatever it is you’re stuck with, at a pace that works for you. We are experts in making a confusing situation crystal clear!
Tech Relief will enable you to use your computer and phone so that it does what it was designed to do: make your life easier, connect you to others and feel empowered!